Terms of Service

1. Who This Agreement Is Between

These Terms of Service (“Terms”) are a legal agreement between you (“you,” “customer,” or “client”) and More House Services LLC (“More House,” “we,” “us,” or “our”), a residential and commercial cleaning company based at 2151 Tomlinson Avenue #3, Bronx, NY 10461, serving The Bronx, New York.

By visiting morehousellcny.com (the “Site”), requesting a quote, booking a cleaning, or subscribing to a recurring cleaning plan, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, please do not use the Site or our services.

2. Eligibility: Adults Only

More House’s Site and services are intended for adults only and are not directed to, marketed to, or intended for use by anyone under 18 years old. You must be at least 18 years old to create an account, request a quote, book a service, or subscribe to a recurring plan. By using the Site or our services, you represent that you are 18 or older and that you have the legal authority (as a resident, leaseholder, homeowner, property manager, or authorized occupant) to permit our team to access the property being cleaned.

If we learn that we have collected personal information from someone under 18, we will delete it as soon as reasonably possible. If you believe a minor has provided us information, contact us at the address in Section 21.

3. Our Services

More House offers one core service: home cleaning, configured to your home (rooms, bathrooms, kitchen) and booked either as a one-time cleaning or as a recurring plan (weekly, bi-weekly, or monthly; see Section 6). There is no separate “weekly cleaning,” “monthly cleaning,” etc. as a different product: the plan you choose only sets how often our team comes and how you’re billed; the cleaning itself is the same core service either way, before any upgrade or add-on is applied.

We also offer, subject to availability in our current service area (currently The Bronx only):

Commercial cleaning: offices, retail, schools, churches, restaurants, event venues, gated communities, and HOAs, priced by a custom quote.
Airbnb / short-term rental turnover cleaning: cleaning between guest check-out and check-in for hosts, priced by a custom quote.

Service descriptions, pricing, and availability on the Site are current as of the date you book but may change. We reserve the right to refuse or discontinue service to any address, at our discretion, including for safety, access, or payment reasons. If we stop serving your address, we refund any cleaning you paid for and did not receive.

3.1 What a Standard Cleaning Includes

To avoid confusion about what’s covered before anything extra is added, a standard cleaning visit covers, for every room you include and at no extra charge beyond the room itself: sweeping/vacuuming and mopping hard floors; shaking out and vacuuming the entry mat; lining up shoes at the door; dusting reachable surfaces, picture frames, décor, and bookshelves; clearing cobwebs; disinfecting light switches, handles, and remotes; wiping down screens, radiators, and AC units; making beds and straightening cushions; and emptying and relining trash/recycling. Living areas additionally get the sofa and cushions straightened, coffee table cleared and wiped, and media console/TV area dusted.

Every full bathroom included in your booking gets: toilet scrubbed inside and out; sink, faucet, and counter cleaned; shower glass descaled; bathtub scrubbed; tile and grout scrubbed; mirrors polished; existing towels folded; your existing toiletries lined up; and trash emptied. A half bath / powder room gets the same, minus anything shower- or tub-related.

The kitchen gets: counters wiped down; microwave cleaned inside and out; stovetop degreased; cabinet doors and handles wiped on the outside; and the kitchen table cleared and wiped.

Cleaning supplies are ours: we bring our own non-toxic products. What a standard cleaning does not include: the inside of the fridge, oven, or cabinets; interior or exterior window washing; upholstery, rug shampooing, ceiling fans, or fireplaces; providing new bathroom supplies (only tidying what’s already there); and laundry. Those are available as add-ons (Section 3.3) at an extra charge, shown to you before you book.

3.2 Deep Clean and Pet Clean

Deep clean and Pet clean are upgrades to a whole cleaning, not add-ons for one task. Each is priced as a percentage added on top of the regular price of everything else in that cleaning (your rooms, bathrooms, kitchen, and add-ons). We set that percentage and it may change over time, so these Terms do not state a number. Before you pay, we show you what each upgrade adds in dollars.

In a one-time cleaning, the upgrade applies to that cleaning.
In a recurring plan, an upgrade you choose when you subscribe is for your first cleaning only. It is charged once, with your first payment, and gets your plan discount. It does not repeat and is not part of your plan price.
If you want one for a later cleaning in your plan, contact us. It is a separate, one-time charge for one cleaning, at its regular price: your plan discount and coupons do not apply to it. We tell you the price before we charge it.
If your account shows an upgrade as “Every visit,” your plan was set up with that upgrade on every cleaning. It stays that way, at the price you accepted when you subscribed.

3.3 Add-Ons

Add-ons are optional, individually priced tasks you add on top of a standard cleaning, for example: inside the fridge or oven, extra cabinet fronts, a laundry load (wash/dry/fold), a bed linen change, blinds, an upgraded room (e.g., a home office or playroom), light fixtures, interior and/or exterior window washing, and stain removal. Add-ons you can count (per window, per load, per fixture) are priced per unit: the price of one unit times the number you choose. Exact items, quantities, and prices are shown to you in the booking configurator before you confirm and pay, and become part of your order confirmation.

Add-ons in your plan. The add-ons you choose when you subscribe are part of your plan: we do them at every cleaning, they get your plan discount, and they renew with your plan.
Add-ons added later. From your account you can add an add-on to one upcoming cleaning. It is a one-time charge at its regular price, with no plan discount and no coupon, and it does not become part of your plan.

3.4 Studios

A studio has one main space. If you choose “Studio” as your home type, your cleaning can include either one room or the living room, not both, plus the bathrooms and kitchen you add. Choosing a main space is optional. A studio has its own prices, which can differ from those of a house or apartment, and we show them before you pay. If your home has a separate bedroom, choose “House or apartment.”

4. Booking, Access & Your Responsibilities

You must provide accurate contact and address information and reasonably safe, lawful access to the property at the scheduled time (key, code, doorman notice, smart lock, etc., as applicable).
Describe your home accurately. Your price is based on the home type, rooms, bathrooms, kitchen, and add-ons you select, and our team cleans what you booked. If your home does not match your booking (for example, it is not a studio, or it has more rooms than you selected), we will tell you the correct price before we start, and we will not charge more than your booking without your agreement.
Please secure pets before our team arrives and remove or secure any items of significant monetary or sentimental value, firearms, controlled substances, and fragile or irreplaceable items before each visit.
If our team cannot access the property at the scheduled time through no fault of ours, and you did not cancel or reschedule the visit in advance, it is treated as a missed visit and billed as described in Section 7.
Sign-in to your customer account uses a one-time passcode sent to your email or phone rather than a password. Keep that email or phone account secure, since anyone with access to it can access your booking and billing details.

5. Pricing & Payment

Prices shown on the Site or in a quote are in U.S. dollars and reflect the home type, rooms, upgrades, and add-ons you selected. Custom or commercial jobs are priced by a manual quote, valid until the expiration date shown on that quote.
Regular price and discounts. The regular price of a cleaning is its price with no discount: what the same cleaning costs when booked once. A recurring plan can include a plan discount for its frequency. The regular price minus your plan discount is your plan price. A coupon can add to your plan discount (Section 5.1). These Terms do not list discount amounts because they vary by frequency and change over time. Before you pay, the Site shows you the regular price, each discount by name, and what you pay. Your invoice names each discount too. What you see and accept before you pay is what applies to your plan.
Whole dollars and sales tax. We price each cleaning in whole dollars. Without a coupon, a discounted price is rounded to the nearest dollar, so the price of a cleaning or an upgrade can be up to 50 cents above or below the exact percentage. With a coupon we round in your favor (Section 5.1). Prices are shown before sales tax. Where sales tax applies, it is added to the payment and stated separately.
Card payments are processed by Stripe through Stripe’s secure, hosted checkout page. We never see, receive, or store your full card number: Stripe handles that in compliance with PCI-DSS. We accept debit cards, credit cards, Apple Pay, and Google Pay, exactly as offered to you on the Stripe checkout page. For a one-time clean you may also choose, when that option is shown at checkout, to pay in cash when the cleaning is finished: we email you an invoice with your booking confirmation and a receipt as soon as your payment is recorded, with any applicable sales tax stated separately.
Invoices. If we email you an invoice (for example, for a custom quote or for a cleaning we schedule for you), it states the amount, the date it is due, and the ways you can pay it.
You authorize us to charge the payment method you provide for the services you book and for any no-access fee (Section 7), including recurring charges for subscription plans as described in Section 6. If you chose to pay in cash, payment is due in full when the cleaning is finished.

From time to time we offer coupons, also called promo codes. Every coupon follows the rules below. Each coupon also has its own terms: always read them before you use it.

Coupons are seasonal. We release each coupon for a season or a campaign. We decide when to offer one, and we do not promise to repeat it, extend it, or bring it back.
Each coupon is one of a kind. Unless its terms say otherwise, a coupon can be used once per customer and once per service address (we go by your email, phone number, and address), only one coupon can be used on a plan or booking, and coupons cannot be combined with each other. We check this when you go to pay: if the coupon was already used, we tell you and nothing is charged.
Every coupon has a last day. To use a coupon, you must subscribe or book with it on or before its last day, New York time. After that, the code no longer works.
Always check the coupon’s own terms. They say how much it takes off, which plans, frequencies, and services it covers, anything it leaves out, how many payments it lowers, and its last day. We state them where we offer the coupon and on its terms page. When you apply the coupon, we show next to the coupon field how much it takes off, how many payments it lowers, and what it leaves out, with a link to that page. They become part of your agreement with us when you use the coupon. If they differ from these Terms about that coupon, the coupon’s own terms apply.
Before you pay, never after. Add the coupon while you build your plan or booking on the Site, before you pay. A coupon cannot be added to an active plan, to a payment already made, or to anything you add later. Coupons do not apply to custom or commercial quotes or to invoices we send you, unless their terms say so.
How the discount works. A coupon’s percentage is taken off the regular price of what the coupon covers. In a recurring plan it is added to your plan discount: for example, a 25% plan discount and a 15% coupon make 40% off. With a coupon we round in your favor: you never get less than the percentages shown. A coupon cannot make a payment free; if it would, it cannot be applied.
How long it lasts. In a recurring plan, a coupon lowers only the number of payments its terms state. After the last one, your plan renews at your plan price. Before you pay, we show you what you pay today, at each renewal with the coupon, and after it, with the dates. We also email you a reminder before your first payment at your plan price.
If you cancel or change your plan. You can cancel at any time (Section 6). If you cancel or change your frequency while a coupon is still lowering your payments, the coupon ends from then on. The cancel and change screens in your account tell you so before you confirm. You keep the discount on what you already paid: we never charge it back. It does not come back if you resume your plan, change back, or start a new plan.
No cash value. A coupon is not a gift card. It has no cash value and cannot be exchanged, transferred, or sold. If we refund a payment made with a coupon, we refund the amount you paid.
Errors and misuse. We may withdraw a coupon before its last day to correct an error or to stop misuse. That does not change a plan or booking already paid with it. If a coupon is used in a way that this Section or its own terms do not allow, we may end its discount on that plan. We will email you at least five business days before your first payment without it, and you can cancel before then.

6. Recurring Plans: Automatic Renewal Disclosure

Enrolling in a weekly, bi-weekly, or monthly plan is signing up for one recurring cleaning subscription. It is the same core cleaning service (Section 3), scheduled at the frequency you pick and billed every 30 days. Each 30-day cycle includes 4 cleanings on a weekly plan, 2 on a bi-weekly plan, and 1 on a monthly plan. This is governed by New York’s automatic-renewal law (General Business Law § 527-a) and the federal Restore Online Shoppers’ Confidence Act. Before you pay, we show you what you pay and that your plan renews every 30 days until you cancel. These are the rules of every plan:

You’re billed every 30 days, starting from the day your plan begins, not on a fixed calendar date. Each 30-day cycle is its own billing period, whichever plan (weekly, bi-weekly, or monthly) you picked. The plan controls how often our team visits during that cycle, not when you’re billed.
Visits don’t roll over. The cleanings that come with a 30-day cycle are booked, moved, and used within that same cycle: the 30 days that payment covers. Within those 30 days you can book them for any open time. If you don’t schedule and use a visit before the cycle ends, it is forfeited: unused visits do not accumulate, carry forward into the next cycle, or convert to a credit. A coupon does not change this. If we cancel or move a cleaning, it is not forfeited: we reschedule it with you. If you cannot find an open time in your cycle, contact us before it ends and we will schedule it.
What repeats and what does not. Your plan price covers your rooms, bathrooms, kitchen, and the add-ons in your plan. Deep clean and Pet clean are for your first cleaning only, unless your account shows them as “Every visit” (Section 3.2). An add-on you add later is for one cleaning (Section 3.3). When your first payment is different from your renewals, we show you both amounts before you pay.
The plan continues, and your payment method is charged automatically every 30-day cycle, until you cancel.
You can cancel anytime, online, with no phone call required, from your customer account. You can also cancel by replying to any booking or billing email: your cancellation counts from the day we receive it. Cancellation stops future 30-day cycles from being charged; it does not refund charges already processed for the current cycle or for visits already completed. Your plan ends at the end of the cycle you already paid for, and its remaining cleanings are yours until then.
Changing your frequency. You can switch between weekly, bi-weekly, and monthly from your account. We show you the new price first, and nothing changes until you confirm. Nothing is charged or refunded when you switch: the cycle you already paid for keeps its cleanings, and the new price starts at your next renewal. To change what your plan includes (rooms, bathrooms, kitchen, or add-ons), contact us.
One plan per address. A service address can have one active plan at a time.
We email you a confirmation when you subscribe, with a link to manage or cancel your plan, and another email if we ever materially change the terms of an active plan (see Section 18).
We do not charge separate cancellation or early-termination fees for stopping a recurring plan, unless a specific promotional plan states otherwise at signup. If a coupon is lowering your payments when you cancel, the coupon ends (Section 5.1); that is not a fee.

7. Rescheduling & Cancelling a Single Visit

You can reschedule or cancel an individual upcoming visit from your customer account or by contacting us, with reasonable advance notice, at no charge. A cleaning that is part of a plan can be moved within its 30-day cycle (Section 6). If our team arrives for a scheduled visit and cannot access the property, and you did not cancel or reschedule it in advance, this is always treated as a missed visit: we charge a no-access fee equal to 30% of the price of that visit. You can still reschedule that cleaning; a plan cleaning must be used within its 30-day cycle. If the visit was booked to be paid in cash, we invoice the no-access fee and it is due before we schedule another visit.

8. Satisfaction Guarantee

We want you to be fully satisfied. If any part of a completed cleaning does not meet your expectations, let us know within 24 hours of the visit and we will return to re-clean the affected area(s) at no additional charge. This guarantee covers re-cleaning; it does not create a right to a cash refund except where required by law or otherwise agreed by us in writing.

9. Damage & Limitation of Liability

If something is accidentally damaged during a cleaning, tell us as soon as possible so we can make it right.

To the fullest extent permitted by law: More House is not responsible for (a) damage to items that were not secured or disclosed as fragile/valuable before the visit, (b) pre-existing damage or wear, (c) loss of items not disclosed as valuable, or (d) indirect, incidental, or consequential damages arising from our services. Our total liability for any claim related to a single visit is limited to the amount you paid for that visit, except where a broader remedy is required by law.

Nothing in these Terms limits liability that cannot be limited under New York law, including liability for gross negligence, willful misconduct, or personal injury caused by our negligence.

10. Photos Taken During Service

Our team may take photos to document completed work, verify quality, or resolve a damage claim, in line with our internal quality-control process. These photos are stored as part of your service record and are not published publicly or used in marketing without your separate consent (see Section 11).

11. Reviews, Testimonials & Use of Your Name or Likeness

We may invite you to leave a public review (for example, on Google) after a completed visit. That invitation is an email about your visit, not a marketing message, so unsubscribing from offers does not stop it. We may also ask permission to feature your feedback as a testimonial on our Site or social media.

Under New York Civil Rights Law §§ 50–51, we will not use your name, photo, voice, or other identifying likeness in advertising or promotional material without your prior written consent. If we ever ask to feature your testimonial with your name or photo, we will get that consent separately from you before publishing it, and you may withdraw a testimonial from future use at any time by contacting us.

12. Communications: Email, Text (SMS) & Phone

By booking a service or creating an account, you agree to receive service-related communications from us by email about that booking or account: sign-in codes, booking confirmations, appointment reminders, “team on the way” notices, and payment receipts. These are necessary to deliver the service and are not promotional. We may also call you about a booking or a quote you requested.

We send service messages by text only if you checked the separate, optional “service texts” box when booking a residential plan. The commercial quote form does not ask for text message consent: we answer quotes by email and phone call. Sign-in codes are sent by email. Consent to text messages is never a condition of purchase: leave the box unchecked and everything reaches you by email.

Text messages: Message and data rates may apply. Message frequency varies by your activity (about 2 to 5 messages per cleaning if you opted in to service texts, and up to 4 per month if you opted in to offers). You can opt out of text messages at any time by replying STOP, and get help by replying HELP or emailing support@morehousellcny.com. Opting out of text messages does not cancel your service: you still receive confirmations by email.

Live chat: the chat bubble on the Site is staffed by a person during business hours. It asks for a name and an email address, never for a phone number, and it never sends text messages. If you leave the page before we reply, we send our answer to the email address you gave us; replying to that email continues the same conversation. A chat is not a booking and not a cancellation: to change or cancel a visit, use your account or the links in your confirmation email. Do not type payment card numbers or passwords into the chat, and do not expect account details from us in a chat you did not sign in for. What the chat says about price is an estimate until you see it in the quote builder or in a written quote. See our Privacy Policy for what we keep from a chat and for how long.

Marketing communications (seasonal offers, promotions and cleaning tips) are sent by email only to customers who have an active service relationship with us or who separately opted in, and by text only to numbers whose owner checked the separate, optional “offers” box. They always include a working unsubscribe link (email) or STOP instructions (text). See our Privacy Policy for details and how to manage your preferences, and our SMS Terms & Conditions for the full text messaging program, including message frequency and quiet hours for promotional texts.

13. Acceptable Use

You agree not to: provide false booking or payment information; use the Site to commit fraud; interfere with the Site’s security or normal operation; scrape or harvest data from the Site; or use our services for any unlawful purpose. We may suspend or terminate access to your account or refuse future service for violation of these Terms.

14. Intellectual Property

The Site’s content (text, graphics, logos, icons, and design) is owned by More House Services LLC or its licensors and is protected by copyright and trademark law. You may not copy, reproduce, or use it for commercial purposes without our written permission.

15. Disclaimers

The Site and our services are provided “as is.” We do not guarantee that the Site will be uninterrupted or error-free. Estimated arrival times, “on the way” ETAs, and calendar availability are estimates and may be affected by traffic, weather, or prior jobs running long.

16. Indemnification

You agree to indemnify and hold harmless More House Services LLC, its owners, employees, and cleaning team from claims, damages, or expenses (including reasonable attorney’s fees) arising from your breach of these Terms, your misuse of the Site, or false information you provide about property access or conditions.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules. Any dispute will be brought exclusively in the state courts of Bronx County, New York, or, for claims arising under federal law, the U.S. District Court for the Southern District of New York.

18. Changes to These Terms

We may update these Terms from time to time. If we make a material change that affects an active recurring plan (for example, to the cancellation process or to how billing works), we will notify you by email at least five business days before the change takes effect and tell you how to close out your plan with no penalty if you don’t agree with the change. Continued use of our services after a change takes effect means you accept the updated Terms.

19. Severability

If any part of these Terms is found unenforceable, the rest remains in full effect.

20. Entire Agreement

These Terms, together with our Privacy Policy, the terms of any coupon or offer you use, and any quote or order confirmation you receive, are the entire agreement between you and More House Services LLC regarding our services.

21. Contact Us

More House Services LLC
2151 Tomlinson Avenue #3, Bronx, NY 10461
Phone: (329) 201-9830 · Mon to Sat, 8am to 6pm
Support: support@morehousellcny.com
Legal notices and privacy requests: contact@morehousellcny.com