1. Program description
More House Services LLC (“More House,” “we,” “us”) operates a text messaging program for customers of our residential and business cleaning services.
We send two kinds of messages, and each one has its own opt-in:
- Service messages, tied to the cleaning plan you booked: booking confirmations, appointment reminders, notices that your cleaning team is on the way or has finished, sign-in codes and billing alerts. Only if you checked the service texts box.
- Promotional messages: seasonal offers and cleaning tips. Only if you checked the separate offers box.
Businesses that request a commercial quote are answered by email and phone call; that form does not ask for text message consent. Sign-in codes to open your account are sent by email.
And if you text us a question, we text you back. That covers that conversation and nothing else.
You do not have to receive any text message to book a cleaning. Consent to receive text messages is not a condition of purchase.
2. How you sign up
There is one place on morehousellcny.com where we collect text message consent: the residential plan sign-up. That is the whole program: no keyword sign-up, no paper form, no verbal sign-up, no purchased lists. You can open that form directly at https://morehousellcny.com/#consent.
Residential plans. When you start a cleaning plan, you enter your name, email, address and, if you want, your mobile number (the phone field is optional), and then you see three boxes, in this order.
Business and commercial cleaning. The commercial quote form asks for one required box (Terms and Privacy Policy, with contact by email or phone call) and no text message box. We answer quotes by email.
The first box is required and is not about texting. It covers these Terms, the Privacy Policy and the payment. Word for word:
I have read and agree to the Terms of Service and Privacy Policy, and I authorize More House Services LLC to charge my payment method on a recurring basis every 30 days until I cancel. I am 18 or older.
For a one-time cleaning the closing line reads “to charge my payment method for this booking” instead, because that is what you are authorizing. Checking this box does not sign you up for any text message.
The text messages block is optional. Directly below the required box, the form shows one block headed “Text messages from More House Services LLC (optional)”. Inside it are two separate checkboxes, one per line, and one notice under both. Both start unchecked, and you can pay without touching either. Word for word:
Text messages from More House Services LLC (optional)
☐ Updates about my cleaning · confirmations, reminders, on-the-way notices, sign-in codes, billing alerts
☐ Promotional offers and cleaning tips · up to 4 texts a month
Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. Terms of Service · Privacy Policy · SMS Terms
The first checkbox covers service texts and nothing else. Leave it unchecked and every one of those messages comes by email instead.
The second checkbox covers promotional texts and nothing else. It is a separate consent from the first one, stored as its own record. Leaving it unchecked changes nothing: you still get your plan and, if you checked the first box, every message about your service. Consent to receive marketing text messages is not a condition of purchase.
Sign-in codes. When you ask for a code to open your account, it is sent to the email on your plan. Sign-in codes may also reach you by text only if you checked the service texts box, as the box says.
If you text us first. We take that as your consent to text you back about what you asked. It covers that conversation and nothing else: it does not sign you up for service or promotional messages.
For every consent we keep a record of the date, the number, and the exact wording of the box you checked.
3. Texting us, and when we text you
You can text us a question at any time. We answer during our text support hours, Monday to Sunday, 8:00 AM to 10:00 PM Eastern time. If you write outside those hours, we reply the next morning.
Promotional texts go out only between 9:00 AM and 8:00 PM in your own local time, never on the edges of the day, even though our office is open later than that.
Messages about a service you already booked (confirmations, reminders, arrival notices, sign-in codes) may arrive whenever they are relevant, because they are tied to a cleaning at a set time.
Please do not send payment card numbers, passwords, or documents by text. Text messages are not encrypted. If something needs sensitive information, we will ask you to use your account or email instead.
4. Message frequency
Message frequency varies. Service messages depend on your plan: a weekly plan gets more than a monthly one. If you opted in to promotional texts, expect no more than 4 messages per month.
5. Cost
Message and data rates may apply. More House does not charge you for text messages. Your mobile carrier may, depending on your plan. Check with your carrier if you are unsure.
6. How to stop receiving messages
You have two ways, and both work for every kind of message:
Reply STOP to any message. You will get one final message confirming you have been unsubscribed, and then nothing further.
Or turn them off in your account. Sign in at morehousellcny.com and open your subscription settings. There you can switch text messages off, and switch promotional texts off separately if you only want to keep the ones about your bookings.
To start again later, turn them back on in the same place, or ask us at support@morehousellcny.com.
Stopping texts does not cancel your cleaning plan and does not affect your email confirmations, so you will still get everything important in writing. To cancel a plan, use your account or write to us.
7. How to get help
Reply HELP to any message for help, or contact us:
- Email: support@morehousellcny.com
- Mail: More House Services LLC, 2151 Tomlinson Avenue #3, Bronx, NY 10461
8. Carriers
Wireless carriers are not liable for delayed or undelivered messages.
Text messaging is not available on every carrier or every device, and delivery depends on your carrier’s network. We cannot guarantee that any given message arrives.
9. Privacy
We use your mobile number to send the messages described above and to answer you when you write to us, and nothing else.
More House Services LLC does not sell, share, rent, release, or trade mobile information or phone numbers with third parties or affiliates for marketing or promotional purposes. We use a message delivery provider (Amazon Web Services) solely to transmit our messages to you, under an agreement that limits them to that purpose.
Our full Privacy Policy explains what we collect and how long we keep it.
10. Eligibility
You must be at least 18 years old and be the owner of the mobile number, or have permission from the person who is, to sign up.
11. Changes
We may update these terms. The date at the top shows the last change. If a change materially affects the program, we will tell you by text or email before it takes effect.
12. Contact
More House Services LLC
2151 Tomlinson Avenue #3, Bronx, NY 10461
Help with your messages or your service: support@morehousellcny.com
Legal notices and privacy requests: contact@morehousellcny.com