1. Program description
More House Services LLC (“More House,” “we,” “us”) operates a text messaging program for customers of our residential and business cleaning services.
We send three kinds of messages:
- Service messages, tied to a plan or a quote you already asked for: one-time sign-in codes, booking confirmations, appointment reminders, notices that your cleaning team is on the way, and quotes for commercial work.
- Customer care replies: if you text us a question, we text you back. This covers questions about your plan, your quote, scheduling, access to the property, pricing, and anything else about the service.
- Promotional messages (only if you opted in separately): seasonal offers and cleaning tips.
You do not have to receive promotional texts to book a cleaning. Consent to receive marketing text messages is not a condition of purchase.
2. How you sign up
There are two ways to become a customer, and each one asks for your consent:
Residential plans. When you start a cleaning plan at morehousellcny.com, you give us your mobile number and you accept these Terms before payment.
Business and commercial cleaning. When you request a quote through our quotation form, you give us your mobile number and accept these Terms there.
In both cases, accepting the Terms is what lets us text you about the service itself: sign-in codes, confirmations, reminders, arrival notices, and, for a quote, the quote and its follow-up. These are how the service works, so they run while your plan or your quote is active. You can still stop them whenever you want (see section 6).
Promotional messages are a separate box. Next to the Terms checkbox there is a second one, unchecked, that you may leave alone:
Yes, text me seasonal offers and cleaning tips from More House Services LLC.
Leaving it unchecked changes nothing: you still get your plan, your quote, and every message about your service. Consent to receive marketing text messages is not a condition of purchase.
If you text us first. We take that as your consent to text you back about what you asked. It covers that conversation and nothing else: it does not sign you up for promotional messages.
For every consent we keep a record of the date, the number, and the exact wording shown at the time.
3. Texting us, and when we text you
You can text us a question at any time. We answer during our business hours, Monday to Sunday, 8:00 AM to 10:00 PM Eastern time. If you write outside those hours, we reply the next morning.
Promotional texts go out only between 9:00 AM and 8:00 PM in your own local time, never on the edges of the day, even though our office is open later than that.
Messages about a service you already booked (confirmations, reminders, arrival notices, sign-in codes) may arrive whenever they are relevant, because they are tied to a cleaning at a set time.
Please do not send payment card numbers, passwords, or documents by text. Text messages are not encrypted. If something needs sensitive information, we will ask you to use your account or email instead.
4. Message frequency
Message frequency may vary. Service messages depend on your plan: a weekly plan gets more than a monthly one, and a commercial quote is a handful of messages while we work it out with you. If you opted in to promotional texts, expect no more than 4 messages per month.
5. Cost
Message and data rates may apply. More House does not charge you for text messages. Your mobile carrier may, depending on your plan. Check with your carrier if you are unsure.
6. How to stop receiving messages
You have two ways, and both work for every kind of message:
Reply STOP to any message. You will get one final message confirming you have been unsubscribed, and then nothing further.
Or turn them off in your account. Sign in at morehousellcny.com and open your subscription settings. There you can switch text messages off, and switch promotional texts off separately if you only want to keep the ones about your bookings.
To start again later, turn them back on in the same place, or ask us at support@morehousellcny.com.
Stopping texts does not cancel your cleaning plan and does not affect your email confirmations, so you will still get everything important in writing. To cancel a plan, use your account or write to us.
7. How to get help
Reply HELP to any message for help, or contact us:
- Email: support@morehousellcny.com
- Mail: More House Services LLC, 2151 Tomlinson Avenue #3, Bronx, NY 10461
8. Carriers
Wireless carriers are not liable for delayed or undelivered messages.
Text messaging is not available on every carrier or every device, and delivery depends on your carrier’s network. We cannot guarantee that any given message arrives.
9. Privacy
We use your mobile number to send the messages described above and to answer you when you write to us, and nothing else.
More House Services LLC does not sell, share, rent, release, or trade mobile information or phone numbers with third parties or affiliates for marketing or promotional purposes. We use a message delivery provider (Amazon Web Services) solely to transmit our messages to you, under an agreement that limits them to that purpose.
Our full Privacy Policy explains what we collect and how long we keep it.
10. Eligibility
You must be at least 18 years old and be the owner of the mobile number, or have permission from the person who is, to sign up.
11. Changes
We may update these terms. The date at the top shows the last change. If a change materially affects the program, we will tell you by text or email before it takes effect.
12. Contact
More House Services LLC
2151 Tomlinson Avenue #3, Bronx, NY 10461
support@morehousellcny.com