Who sends these messages
More House Services LLC ("More House") is a residential and commercial cleaning company based at 2151 Tomlinson Avenue #3, Bronx, NY 10461, serving The Bronx, Manhattan, Brooklyn, Queens and Staten Island. Our website is https://morehousellcny.com.
Customer care: support@morehousellcny.com. Every text we send opens with the words More House Services, so you always know who is writing to you.
This page describes our text messaging program end to end: where consent is collected, the exact words shown on screen at that moment, what we send afterwards and how to stop. It is public. No account, no login and no purchase is needed to read it, or to reach the forms described below.
What we send, and how often
We send two kinds of text messages. Neither is automatic. Each one has its own opt-in, and you can say yes to one without saying yes to the other:
- Service messages, about the cleaning plan you booked: booking confirmations, a reminder before each visit, a notice when the team is on the way, a notice when the work is finished, sign-in codes and billing alerts. Only if you checked the service texts box.
- Promotional messages, seasonal offers and cleaning tips. Only if you checked the separate offers box.
Businesses asking for a commercial quote are answered by email and phone call. That form does not ask for text message consent, and sign-in codes are sent by email.
If you text us a question first, we text you back about what you asked. That covers that conversation and nothing else: it never puts your number on any list.
Message frequency varies. Service messages run at roughly 2 to 5 messages per scheduled cleaning. If you opted in to promotional texts, expect no more than 4 promotional messages per month.
Message and data rates may apply. More House does not charge you for text messages. Your mobile carrier may.
Where consent is given
To see the live consent form right now, open https://morehousellcny.com/#consent. That link opens the residential plan builder on the home page with the phone field and the three consent checkboxes in view, with no click, no account and no purchase required. It is the form described below, not a copy of it.
There is exactly one place where we collect text message consent: the residential plan sign-up on our own public website, where the phone number is an optional field. There is no keyword opt-in, no paper form, no verbal opt-in, no purchased list and no third-party lead source. The commercial quote form and the sign-in screen do not ask for text message consent. We never add a number to our messaging program unless it was typed into this form by the person who owns it.
The form works in this order: one required checkbox for the Terms of Service, the Privacy Policy and the payment authorization, which says nothing about text messages; then a block headed "Text messages from More House Services LLC (optional)" with two separate, optional checkboxes, one for service texts and one for promotional texts, and one notice under both. All three checkboxes start unchecked. None is ever pre-selected. Neither text checkbox is required to book or to pay: consent to text messages is never a condition of purchase. Leave both unchecked and everything about your cleaning still reaches you by email.
The residential plan form, step by step
- Open https://morehousellcny.com/#consent, which opens the plan builder with the consent checkboxes in view. Or open https://morehousellcny.com and, in the plans section, press Build my plan on the "For Homes" card.
- In "Build your own plan", pick the kind of home, the rooms and how often we come (weekly, bi-weekly or monthly). The price on the right starts at $0 and only grows with what you pick.
- On the price panel, under the itemized total, open Your details: full name, email, phone number and service address. The phone number is optional: the label says so and the booking goes through without it. Directly under the phone field this note is shown: "We only text you if you check a box below."
- Under the address fields are the three checkboxes, in the wording quoted in the next section. The required one has to be checked to continue. The two text checkboxes can be left unchecked and the booking still goes through.
- Press Build & subscribe. Only then does the secure payment page open.
The exact wording you agree to
These are the checkboxes, word for word, as they appear on screen. They are printed here from the same source the forms are drawn from, so this page cannot drift from what a customer actually sees. The date, the phone number and the exact text of the box you checked are stored together as the record of every consent, one record per box.
1. The required checkbox: terms and payment
On a recurring plan the closing clause authorizes a repeating charge, and on a one-time cleaning it authorizes a single one. It does not mention text messages: agreeing to pay and agreeing to be texted are two different acts.
Required. Recurring plan and one-time cleaning, in that order. Reproduced here for reference: the live checkbox is in the form described above.
2 and 3. The two optional text checkboxes, in one block
Directly below the required checkbox, the form shows one block headed with our name. Inside it are two separate checkboxes, one per line, and one notice under both. Checking the first one consents to service texts and nothing else; checking the second one consents to promotional texts and nothing else. Each is stored as its own record, with the heading, its own line and the notice as the exact wording.
Text messages from More House Services LLC (optional)
Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. Terms of Service · Privacy Policy · SMS Terms
Residential plan form. Both optional. Leaving either one unchecked has no effect on booking or on payment: service messages then come by email.
Marketing consent is stored as its own record and can be withdrawn on its own, without switching off the service messages about a cleaning you booked.
What the screen looks like
This picture shows the form exactly as it loads for anyone who opens https://morehousellcny.com/#consent. Nothing in it was ticked by us.
The first message you receive
If you checked the service texts box, the first text after a booking confirms it, and looks like this:
More House Services: cleaning confirmed Tue, Sep 8 at 10:00 AM at 1240 Ogden Ave, Bronx NY. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
Stopping, and getting help
Reply STOP to any message and the messages stop. You get one final text confirming it:
You are unsubscribed from More House Services texts. No more messages will be sent. Reply HELP for help or email support@morehousellcny.com.
Reply HELP to any message and you get this back:
More House Services: help at support@morehousellcny.com or morehousellcny.com. Msg & data rates may apply. Reply STOP to cancel.
You can also switch messages off from your account settings, where promotional texts and service texts are two separate switches, or write to support@morehousellcny.com and we will do it for you. Full detail in the SMS Terms and Conditions.
Your mobile number is not shared
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of information we share with anyone, and we do not use them for any purpose other than delivering the messages you asked for. The whole picture is in the Privacy Policy.
The full documents
- SMS Terms and Conditions, the text messaging program in full.
- Terms of Service.
- Privacy Policy.
Questions about anything on this page: support@morehousellcny.com.